#HackfromHome - an anti-viral virtual hackathon.

We’re giving people a chance to respond with action, working together to improve the lives of everyone affect by the Coronavirus. Our goal is to band together to help communities, patients, and their families better using what we know best - technology.

If possible, these ideas should preserve the privacy of individuals through the use of Personal Data Accounts. For more information on Personal Data Accounts read this.

PLEASE DO NOT SUBMIT ANY MORE IDEAS.

IDEA SUBMISSION IS CLOSED.

111 IVR and voice based triage to reduce call drop outs (currently very high)

Around 50% of 111 calls are dropping out and volumes are up 400%. In order to help people get advice and scale the 111 service . I’d like to see if we can use the NHS Pathways tool to create intuitive voice based triage . This could be rolled into practices too.

  • Tim Clarke
  • Mar 27 2020
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  • Andrew Nesbit commented
    2 Apr 05:07pm

    I would love to tackle this due to my DSP and ML background. It s a very hard problem so making a dent would be a huge step forward.

    However I have a very broadly experienced team, and I don't think this project would make much use of their skills. Or perhpa I am perceiving this myopically.

    If anybody from my team, is reading this, please let me know what you think.